Returns Policy


Returns

Our policy lasts for 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

General Conditions

To be eligible for a return, your item must be unopened, unused and in the same condition as you received it. It must also be in the original packaging with all labels included. For hygiene reasons we can’t accept worn items, no matter how briefly it was tried on.

Proof of purchase

To complete your return, we require a receipt or proof of purchase. An order number, or an official email confirmation of the order should be sufficient.

Delivery note

Please include a delivery note in the package, describing the nature of the fault or the brief reason for returning (i.e.: wrong size, unwanted item, faulty item)

Postage fees

Please kindly pay for the return postage of unwanted or faulty goods. We might offer a refund on the postage fee, see the conditions below.

Proof of postage

Please ask for proof of postage on your returns at the post office.

You will need to have proof of postage in case your returned item gets lost during postage. We won’t take responsibility for lost items.

You need to raise a lost item claim with your postal provider if your return gets lost. We might ask you to provide us with proof of postage for our reference.

Faulty items, errors on our behalf

If there was a fault (product faults or errors on our behalf, like mistaken item, wrong size, wrong colour sent) and it is confirmed by us, we will issue a full refund on the product price, postage, and a partial refund on the return postage fee (up to £5, proof of postage required).

You can also opt for an exchange for the correct item (we will still cover the return postage fee up to £5, proof of postage required).

Ladders as faults

We can’t consider ladders as faults, unless they are already present on opening the product packaging.

We might make exceptions in extreme cases, when a product fault (i.e.: faulty sewing of seams) results in immediate laddering on first use (when tried on, not during regular use), and might offer a partial refund or another form of compensation.

This action not obligatory, and we reserve the right to deny such requests by default.

Unwanted items

If the item is unwanted and qualifies as a return item (unopened, unworn, see above), we will issue a full refund on the item or offer a coupon for at least the same value. We will give you the choice, you can choose which option you prefer.

As for the postage fee on unwanted item returns, we can’t offer a refund for, but we might compensate you with a coupon partially covering the fee. 

Sending to manufacturer

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds could be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 28 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

If you opted for an exchange or coupon compensation, we will send you a detailed email clearly stating the covered value of items and fees and instructions for using the coupon or receiving the exchanged item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card or payment provider company (i.e.: paypal), it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tightspetite.com, quoting your order number and case id.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tightspetite.com and send your item to: TightsPetite Ltd, 
PO Box 815, Orpington, BR6 1GD, United Kingdom
.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: TightsPetite Ltd, 
PO Box 815, Orpington, BR6 1GD, United Kingdom

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We only cover return shipping fees up to £5, and only for errors on our behalf.

Return shipping fees are not refundable on unwanted items.


Back to top